ROCHESTER, NY (MAY 1, 2018) – Flaherty Salmin CPAs, a leading accounting firm located in Rochester,
NY, announced today that they have won Inavero’s Best of Accounting™ Award for providing superior service.
Best of Accounting Award winners have proventhemselvesas industry leaders in service quality based entirely
on the results of an independent client satisfaction survey.
The Firm received a Net Promoter® Score of 88.5%, more than 4.5 times the industry’s average of 19% in
2018. In addition, 90% of Flaherty Salmin survey respondents said they are very likely to recommend the firm
to colleagues or friends—this is significantly higher than the accounting industry’s average of 43%.
Benchmarks such as this are collected by Inavero in an annual nationwide panel study of the accounting
industry to help accounting firms see how they measure up to competitors.
According to Inavero, clients of 2018 Best of Accounting winners are, on average, 2x more likely to be satisfied
than those who work with non-winning firms.
“2018 Best of Accounting award recipients have demonstrated a superior commitment to client satisfaction
and service quality,” says Inavero Founder and CEO, Eric Gregg. “These organizations are leading the industry
by example, and are resetting expectations about what clients can expect from their accounting providers – I
couldn’t be more proud to feature them on BestofAccounting.com.”
“We try to be very adaptable to our clients’ needs and are pleased that our survey results show that we are
generally successful in doing that,” says Tim Flaherty, Managing Partner of Flaherty Salmin CPAs. “Our firm
is the right size to take a hands-on approach and be true partners with our wide range of clients, whether they
seek us out for our vast experience in the affordable housing industry, for their business needs, or for their
personal tax returns.”
“We are truly humbled to be recognized this spring as a Best of Accounting Award winner by Inavero and one
of Rochester’s Top Workplaces by the Democrat & Chronicle. I believe the two are closely related. Having
happy employees who, in turn, create happy clients is what it’s all about,” adds Flaherty.
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based
exclusively on ratings provided by their clients. The award program provides statistically valid and objective
service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of
service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms
with validated satisfaction scores in the U.S. and Canada.
About Flaherty Salmin CPAs
Flaherty Salmin CPAs is a full service professional Firm of Certified Public Accountants serving local and
national affordable housing and community development clients, regional businesses and a portfolio of
individual clients. It is ranked among the 10 largest CPA firms in the Rochester area.
The Firm lives by its mantra of providing straight answers and trusted solutions by simplifying complex issues,
concepts and data in ways that help clients make better business decisions.
Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program
leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with
business service firms in the U.S. and Canada to measure client satisfaction, improve retention, capture
testimonials, and increase new business.